FAQs
Frequently asked questions
Practical answers about booking, treatment and what to expect. If your question isn’t here, send a message and the practice will help.
Send a messageBooking & appointments
Booking, rescheduling and visiting the practice.
How do I book a consultation?
Send a WhatsApp message or call 076 322 9054. You can also fill in the short request form on the contact page, which prepares a WhatsApp message for you to send. Your appointment is confirmed when the practice replies.
Where are the practices?
Lenasia (main practice): Arooha Medical Centre, 117–119 Rose Avenue, Lenasia Ext 2, 1827. Sunninghill: ACCMA Building, Unit 31, Sunninghill Office Park, 20 Peltier Drive, Sunninghill, Sandton, 2157.
Which days is Dr Patel in Lenasia?
Dr Patel is in Lenasia on Mondays (09:00 – 11:30), Wednesdays (09:00 – 18:00), Thursdays (09:00 – 18:00) and Saturdays (09:00 – 13:00). The practice confirms your time when you book.
Do you accept walk-ins?
Appointments only. Walk-ins are not accepted.
How far ahead should I book?
Booking two to three days ahead is recommended for Lenasia, and a little longer for Sunninghill.
How do I book in Sunninghill?
Dr Patel is in Sunninghill on Tuesdays (09:00 – 11:30) and Fridays (09:00 – 17:00). Choose Sunninghill in the booking form, or mention it when you get in touch, and the practice will confirm a time.
What is your cancellation policy?
Please give at least 24 hours’ notice if you need to reschedule or cancel. Late cancellations may incur a fee.
Do you offer home visits?
Home visits are not offered. Treatments take place at the Lenasia practice, or in Sunninghill by appointment.
About treatment
What the therapies involve and what to expect.
Does acupuncture hurt?
Acupuncture needles are very fine. Most people feel a brief prick followed by a dull ache, tingling or warmth, and many find sessions relaxing. Tell Dr Patel at any time if something is uncomfortable.
Are acupuncture needles single-use?
Yes. Acupuncture needles are sterile, single-use and much finer than injection needles.
Can I have treatment if I am pregnant or trying to conceive?
Tell Dr Patel if you are pregnant or trying to conceive, as some acupuncture points are avoided in pregnancy. Each treatment page lists its own precautions.
What can I see Dr Patel about?
People commonly consult Dr Patel about pain, women’s health (including fertility support, PCOS, menstrual health and menopause), digestive concerns, stress, sleep and fatigue. Whether a treatment is suitable for you is discussed during your consultation.
How many sessions will I need?
It depends on you, your concern and how long you have had it. Dr Patel will discuss a sensible plan at your first visit and review it with you as you go. No particular result or number of sessions can be guaranteed.
Will cupping leave marks?
Often, yes. Cupping commonly leaves circular marks that are not burns and usually fade within several days.
What is tuina?
Tuina is a Chinese therapeutic massage using pressing, kneading and stretching techniques on muscles and traditional channels. It is often used for tension and musculoskeletal discomfort.
Should I stop my medication?
No. Complementary treatment works alongside your medical care. Do not stop or change prescribed medication without speaking to the doctor who prescribed it.
Practical questions
Useful information to help you prepare for your visit.
How long is an appointment?
Your first visit (consultation and treatment) takes about 60–75 minutes. Follow-up sessions usually take 30–60 minutes, depending on the treatment.
How much does treatment cost?
Fees depend on the treatment and are confirmed when you book. Please ask on WhatsApp or by phone.
Do you accept medical aid?
Medical aid is not claimed directly, but you will receive an invoice you can submit for reimbursement.
How can I pay?
Cash, EFT or card are expected to be available. Please confirm your preferred method when you book.
Do you treat children?
Children can be treated with a parent or guardian’s consent, using age-appropriate techniques.
What should I wear?
Loose, comfortable clothing that can be rolled up to the knee and elbow is ideal. Draping is used to keep you comfortable and covered.
Is my information kept private?
All patient records are kept confidential. Please don’t send detailed medical information through the website form. You can discuss it privately at your consultation.
Still have a question?
Send a WhatsApp message or call. The practice is happy to help before you book.